FAQ's
Frequently Asked Questions (FAQs)
Welcome to our FAQ page! Got questions? We've got answers. If you don’t see what you’re looking for, feel free to contact us.
👜 PRODUCTS
Q: What types of bags do you sell?
We specialize in stylish, functional tote bags and purses designed for everyday use. Our collections include classic totes, shoulder bags, and crossbody styles — all made with quality materials and modern touches.
Q: Are your bags vegan or cruelty-free?
Yes! All Bellua Bags are 100% cruelty-free. We use high-quality vegan leather and ethically sourced materials.
Q: How do I care for my bag?
To keep your bag looking its best, wipe clean with a damp cloth. Avoid machine washing or prolonged exposure to water.
🚚 SHIPPING
Q: Do you offer international shipping?
Yes! We currently ship to most countries worldwide. Shipping rates and delivery times vary depending on your location.
Q: How long will my order take to arrive?
Processing typically takes 1–3 business days. Standard shipping takes 5–8 business days within the U.S., and 7–14 business days for international orders.
Q: How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use it to follow your delivery in real-time.
🔄 RETURNS & EXCHANGES
Q: What’s your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Sale items are final sale.
Q: How do I start a return?
Just email us at support@belluabags.com with your order number, and we’ll guide you through the process.
Q: Can I exchange my bag for a different style or color?
Absolutely! Exchanges are easy — just contact us within 30 days, and we’ll help you find the perfect match.
💳 ORDERS & PAYMENTS
Q: What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Can I change or cancel my order?
If your order hasn’t shipped yet, contact us ASAP and we’ll do our best to help. Once an order is processed, it cannot be changed or canceled.
💌 STILL NEED HELP?
We’re always here for you. Reach out to us anytime at belluat@belluabags.com or send us a message through our Contact Page.